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FAQ

Have questions or concerns about Whir? Find answers to the most common queries below. If you haven't found topics you're curious about, you can always contact our customer service.

Absolutely. We never ask for names, emails, or IDs. We don’t log IP addresses and don’t use tracking scripts. If you need an extra layer of privacy, you can use the Tor version of our site at whirtorrgetftvz4g466sjqkegtyi35bjl4bvotfkfossunf5my4x6ad.onion.

No, you don't need to go through the KYC process. The maximum amount you can send is 1 BTC, and therefore we don't require Know-Your-Customer (KYC).

The minimum amount you can send is 0.001 BTC, and the maximum amount is 1 BTC.

As soon as we receive the first confirmation of your transaction, we will immediately send the bitcoin to the recipient. 

To send bitcoin privately, we use a so-called CoinJoin method of mixing bitcoin. Learn more about CoinJoin here.

Once the transaction is complete, we permanently delete all transaction logs within 24 hours. We don’t log IP addresses and don’t use 3rd party tracking scripts from Google or Facebook. If privacy is still of concern to you, we recommend using the Tor browser.

The legal status of cryptocurrencies varies from country to country and is still undefined or changing. It is your sole responsibility to comply with all applicable laws and regulations in your country. To comply with individual jurisdictions, however, Whir only processes amounts up to 1 BTC without KYC.

We charge a service fee of 1% and a 0.0001 BTC transaction fee.

The transaction ID is a unique identification of your transaction. You can use the Transaction ID to check the status of your transaction or when contacting our customer support.

Sure. We are here to help! Please get in touch with us, and we will respond asap.

The payment processor's bitcoin address, amount, and QR code are usually valid only for a few minutes to reflect the rapidly changing fiat-to-crypto exchange rate. Typically 15 to 20 minutes. Therefore, we do not recommend you send bitcoin to crypto payment processors directly. Instead, we recommend you anonymize your bitcoin in advance. Learn how to use Whir with crypto payment processors here.

By using whir, you agree to Privacy policy.